Hopefully you will be able to find the answers to any of the questions you may have about our service, however if you can't find the answer you are looking for, please contact us with details of your query and we will be in touch to assist.
How do I place an order?
Buying our fudge online is easy - simply enter the 'shop' to browse our flavours. If you wish to purchase, you can 'add to cart' - from here you have the option to alter the quantity of each item as you wish. Once you've selected the items, you can proceed to checkout and select your payment options and delivery details.
Can I order fudge as a gift?
Of course - at the checkout instead of completing your own details within the 'delivery information', simply enter the details of your recipient.
I have received my fudge and I loved it! How can I spread the word and leave a review?
Great! We want everyone who purchases our fudge to be 100% happy with both the product and the service. Leaving a review helps other customers to choose products which are right for them and it helps us to develop our business. You can leave a review on our Facebook page.
How long will it take for my order to be delivered?
Our fudge is made fresh to order, while we will endeavour to deliver your fudge as soon as possible, please allow up to 5 working days for us to process your delivery. Once your items have been posted, please allow up to a further 5 working days (depending on the postage option you have selected).
My order hasn't arrived in time, can you help?
We will do our very best to assist where we can, however unless you select the 'signed for' delivery option, it is very difficult to trace a package once it's been sent for postage. If you have placed a large order we highly recommend choosing 'signed for' delivery, as this option also offers compensation for missing parcels.
Do you accept returns?
We can only accept returns for items which are damaged or if you receive an item which is incorrect. If there is a problem with your order please contact us as soon as possible so we can assist in fixing the problem for you. We value your feedback as it helps us to provide the very best service that we can.
Do you offer next day delivery?
The process of making our fudge means it can take over 6 hours from making the fudge to it being ready for packaging. For this reason we currently are not able to offer next day delivery, however if you have specific delivery requirements please feel free to contact us and we will try our best to accommodate your needs.
Is your fudge suitable for vegans?
Our fudge is made with condensed milk, butter and milk and therefore it is not suitable for vegans. You can find out more information on our ingredients and allergen information here.